Q&A
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Q. What time is check in & check out?
A. You can check in after 3pm, and check out time is 10am.
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Q. Do you accept early check-in?
A. We are afraid early check-in before 3pm is not available as our general rule. However, some booking plan with early check-in are excepted.
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Q. Can I extend the check out time?
A. Yes, you can entend your check out time until 12:00 at the latest, with 1000 per hour.
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Q. Do you have non-smooking room?
A. All hotels have non-smoking rooms. Please request a non-smoking room at the time of reservation. However, we may not be able to prepare depending on availability.
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Q. Is there a parking lot?
A. Sorry, we do not have parking space for guests.
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Q. Can I stay with my child?
A. Of course you can stay. We would be pleased if you could choose for a pleasant trip with your family.
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Q. Can I sleep with my child?
A. Children under elementary school age can sleep together (free).
* Children above elementary school age will be treated the same as adults.
※ It is limited to 1 person per bed.
※ Please note that no amenity goods, pillows are added.
However, booking plans with free elementary school students will be in accordance with the application details. -
Q. What is your cancellation policy?
A.
(booking with 1-9 persons)
50% of the cancellation charge of the day before the stay
80% of the cancellation charge on the day of stay
no-show without any notice 100%
(In case of reservation with 10 people or more)
20% of cancellation room charge 14 days before the stay
30% of cancellation room charge 7 days before the stay
50% of cancellation room charge 3 days before the stay
100% of the cancellation charge on the day
no-show without any notice 100%
※ Please note that cancellation after payment, refund by change will not be accepted at all.
※ If the schedule is not decided, please consult with us before reservation. If there is a possibility that the last date will be changed during your stay, please consult 2 days in advance. -
Q. Can you keep my luggage after checkout?
A. Yes, we will keep baggage even before check-in, as well as after check-out. Please enjoy the sightseeing around the hotel with your hands free.
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Q. About shipment package (advance shipment to our hotel)
A. We will keep your luggage with your contact in advance until check-in except for valuables, food and dangerous goods. Please be sure to fill in your name and check-in date on the delivery ticket.
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Q. Can I bring in food and drinks?
A. No food and drinks are allowed to bring in our banquet hall and restaurant, but no limited in the guest rooms.
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Q. Can I use a credit card?
A. VISA, JCB, Amex, Master Card and ginrei are available.